Itax
KRA “Shuru” WhatsApp Chatbot — Complete Guide, Use Cases & Practical Walkflows (Kenya)
The Kenya Revenue Authority has rolled out “Shuru”, an official WhatsApp-based virtual assistant designed to digitize and simplify tax compliance. It removes friction from traditional iTax workflows by enabling core services directly via mobile messaging—no browser sessions, no physical visits. With Kenya targeting over 22 million new taxpayers, Shuru